Tell us what you need and which device you use. We reply to the email address you enter.
How can we help?
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Before you write
- Setup or playbackDevice, app and the exact error.
- Orders or paymentOrder number and checkout email.
- Choosing a planYour devices and number of screens.
Answer it yourself
Quick answers about contacting our support team.
Still have a question?
Our bilingual team answers 24/7. Contact us or start a free trial.
How fast does IPTV support reply?
Our team works 24/7. WhatsApp is usually the fastest way to reach us; emails and form messages are answered as soon as possible, in the order they arrive.
Can I get help in French?
Yes. Our support team answers in English and French. Choose your language in the form, or simply write to us in French.
Where can I find my order number?
It is in the confirmation email sent after your purchase. If you cannot find it, write from the email address you used at checkout and we will look it up.
How do I request a free trial?
Use the form on our free trial page: 12 hours of full access to IPTV Canada, no credit card, login sent by email.
How do I ask for a refund?
Send us your order number and the reason for your request. The conditions are explained in our Refund Policy.
Do I need an account to contact support?
No. The contact form, WhatsApp, email and phone all work without an account.