Refund Policy

Last updated: 18/04/2026

We want you to be satisfied with your subscription. This Refund Policy explains when and how refunds are issued.

1. Free Trial

Where offered, we strongly encourage new subscribers to use the free trial before purchasing. The trial is intended to let you verify that the service works correctly on your devices and network before you commit to a paid plan.

2. Refund Eligibility

Refund requests are considered in the following circumstances:

• Technical issue on our side: You experience a persistent technical problem that we are unable to resolve within a reasonable time, despite good-faith troubleshooting.
• Duplicate or accidental purchase: You were charged more than once for the same subscription, or a purchase was clearly made in error.
• Non-delivery: You did not receive your access credentials within 24 hours of payment and did not obtain them after contacting support.

3. Refund Request Window

Refund requests must be submitted within 48 hours of purchase. Requests made after this window are generally not eligible, as access credentials and content access are typically delivered and consumed immediately.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after receiving and using the service
• Specific channels or content were unavailable, removed, or modified by our content partners
• Buffering or quality issues caused by your own internet connection, device, router, VPN, or ISP
• Violation of our Terms of Service resulting in suspension or termination
• Partial use of a billing period (no pro-rata refunds)

5. How to Request a Refund

To request a refund, contact [email protected] from the email address used at purchase, including:

• Your order number or invoice ID
• The date of purchase
• A clear description of the issue and the troubleshooting steps already taken

Approved refunds are processed back to the original payment method within 5–10 business days, depending on your bank or card issuer.

6. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card provider. Most issues can be resolved quickly through our support team. Fraudulent chargebacks may result in permanent termination of service.